Technological Support For Facebook Moderators

 

Facebook uses a combination of machine learning algorithms and human moderators to review content.

In future, it hopes to reduce the number of human moderators through machine learning.

But Isabella said this was a Facebook "fantasy", that systems were “not even near that stage”.

READ PREVIOUSLY: 'Everyday was a nightmare'_Facebook Moderator

Speaking to the committee, Isabella said “people are intimidated” by the NDA process and afraid of losing their jobs.

She cited an internal communications platform on Facebook, in which workers' posts were deleted when speaking up. Facebook denied these claims and said no disciplinary action is taken for employees raising concerns.

“People complained about the treatment and what was going on and how they felt unsafe,” Isabella told the committee. “It was clear that it was being censored because people's comments were being deleted, accounts were being disabled."

She said her experience drove her to give evidence: “I just had such a feeling that I needed to do it,” she added in her testimony. “I need to speak for the people that are too afraid, that feel they have too many responsibilities, and they can't afford to take any risks."